About us
About Boston Cleaning Services
We started Boston Cleaning Services because too many cleaning options in this city were either unreliable, anonymous, or priced by the hour with no ceiling. We wanted to run the company we would hire ourselves.
Free quote in minutes
Get your price and a time slot
Same-week availability across most of the city.
Our story
Started with one van and a lot of Beacon Hill stairs
Our first year was spent almost entirely inside walk-ups: Beacon Hill brick, Back Bay brownstones, and the triple-deckers of Somerville and Jamaica Plain. Those buildings taught us how to work fast without cutting corners, how to protect old hardwood and original tile, and how to manage the logistics of a city where parking is a sport.
As word spread, so did our map. Today our teams work from the Seaport to Newton Centre, in everything from 400-square-foot studios to five-bedroom colonials. What has not changed is the way we staff the company. Every cleaner is an employee, experienced, checked by us, and paid a living wage. We think that is why so many of our customers have kept the same cleaner for years.
We are not a franchise and we are not a marketplace app. When you call, you reach a coordinator who knows the teams, the schedule, and probably your building. That is the version of a cleaning company we wanted to exist in Boston, so we built it.
4,000+
cleanings completed
5.0
average review rating
100%
satisfaction guarantee
24/7
open every day, around the clock
What we stand for
Four rules every team works by
They are printed on the inside of every supply caddy. Customers notice when a company actually follows its own rules, so we keep them short.
Show up
Arrival windows are two hours wide and we hit them. If a team is running late, you hear from us before the window closes, not after.
Finish the list
Every cleaner carries the same room-by-room checklist. The job is done when the list is done, not when the clock says so.
Say the price early
Quotes are given in writing before booking, based on the size and condition of the home. If a heavy-duty or pet-shedding fee applies, you hear about it then, not on the invoice.
Own the mistake
If we miss something, tell us and we come back to fix it at no charge. That is what our 100% satisfaction guarantee means. No forms, no arguing.
Our promise
What you can count on every single visit
These are not aspirations. They are the operating standard, and if we fall short on any of them, we want to hear about it.
- Background-checked, insured teams on every job
- Same lead cleaner for recurring customers whenever possible
- All equipment and supplies included, with a fragrance-free option
- A text when we arrive and a text when we finish
- A coordinator you can actually reach, seven days a week
Transparency
See the checklist before you book
We publish exactly what a routine, deep, and move clean includes, room by room. Most cleaning companies do not, and we think that tells you something.
On the map
Based in Boston, working across the metro
Service areas
Where our teams work
Questions
About us questions
Boston Cleaning Services is the Boston arm of a group running residential cleaning across several US cities. The local operation is kept at a size where consistency stays manageable.
A background check before the first day, an in-person interview, verified references, and hands-on training. You are handing over keys, so that step is not compressed.
Yes. If something is damaged, tell us as soon as you notice and it gets resolved rather than argued about. That is largely why the insurance exists.
We choose products for the surface rather than for marketing. If you want fragrance-free or plant-based products used throughout, it becomes a standing note on your account.
Our scope is residential — houses, apartments, condos, and triple-deckers. Small offices are occasionally possible but it is not what the checklist is written for.
Apps match you with whoever is free. We run one team against one documented scope, which is why the same cleaner tends to come back and why results do not swing week to week.
However you prefer: door code, lockbox, fob with the front desk, or a key held securely. Access details are recorded once and not shared beyond the people who need them.
If an included area was missed, tell us within 24 hours and we return to re-clean it at no additional charge. It applies to every visit, not just the first.
Boston proper plus Cambridge, Somerville, Brookline, Newton, and the surrounding Suffolk, Middlesex, and Norfolk County communities.
Yes. Winter storms occasionally force a reschedule, but the schedule runs through the year and recurring clients keep their slot through it.
Want to see the difference for yourself?
Book a first clean at the standard rate. If you like it, move to a recurring plan and the discount applies from the next visit.